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Return Policy

Return Policy

RETURNS

At UGEARS INDIA, we stand behind each and every one of Ugears models and ensure your purchase with our 30-days guarantee return policy. If you are not completely satisfied with your item, simply return it for a full return/refund.

Items can be returned within 30 days after the date of a purchase either for a full refund of an original purchase of an item or an exchange for a product of an equal value.

Items returned after 30 days from the date of an original receipt are not eligible for a refund/ exchange.

Shipping and handling costs are not included into the refund amounts.

Only the items unused items in the original unopened package are eligible for return.

Refund & Returned Policy not applicable on discounted Items.

All returns must include the original receipt or a proof of purchase.

Send all return items along with receipts/proof of purchase to:

UGEARS INDIA

15, Ground Floor

Street No. – 11, Block – H,

Sector – 82, Gurugram,

Haryana – 122 004

Please do not send your purchase back to the manufacturer.

 

RETURN PROCESS

We will inspect your returned item and make a decision about return/refund eligibility within 2-4 business days after receiving the Item.

Once an item is accepted for return, UGEARS INDIA will issue a full refund, exchange, or credit within 10-20 business days.

Once an order return processing started, it can be cancelled within 1 business day from the date of initial processing. After that time, an order can’t be cancelled. However, it still may be returned within a 30-day return period for refund, credit, or exchange.

Please, keep in mind that UGEARS INDIA is not responsible for the loss/damage of shipped items during the return process.

At UGEARS INDIA, we are constantly reinventing and reimagining our models. If you have feedback you would like to share with us, please contact us info@ugears.in and share your thoughts! We appreciate your suggestions and are grateful for feedback. Your opinion matters when we are reviewing our existing models and are in a process of developing new ones.

REFUNDS (if applicable)

We will notify you when we receive your returned item. Please allow 2-4 business days as we inspect returned item and make a decision whether or not an item is eligible for a full refund/replacement.

Upon approval you refund will be issued and reimbursed to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.

DELAYED/MISSING REFUNDS (if applicable)

If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.

If you are still not able to locate your refund after completing the steps above, please contact us at info@ugears.in

SALE ITEMS

Only regular priced items are eligible for replacement/refund.

EXCHANGES (if applicable)

The only items eligible for replacement/refund are the ones that were received defective or damaged. If you need to exchange a defective/damaged item, contact us via the e-mail: info@ugears.in

We review your claim and notify you whether or not your item is eligible for replacement. You then should mail your item back to us along with an original receipt/proof of purchase to:

UGEARS INDIA

15, Ground Floor

Street No. – 11, Block – H,

Sector – 82, Gurugram,

Haryana – 122 004

Customers are responsible for all packaging and shipping costs.

GIFT PURCHASES

When a turned item was purchased by a 3rd party and processed as a “gift” at a checkout and shipped to your address, we will issue you a gift certificate in the amount of the original purchase price of this item after you return is processed.

Gift purchases that were shipped to buyer’s address directly will be issued a refund in buyer’s name and shipped to the buyer’s mailing address on file.

PACKAGING AND SHIPPING COSTS

Our customers are responsible for paying all shipping and packaging costs for the returned items. We will deduct shipping and handling costs from the amount or your refund.

We are not responsible for lost/stolen items. For shipments, we recommend choosing a tracking/certified shipping method or to purchase a shipping insurance.

REPLACEMENT OF A DEFECTIVE/BROKEN PART

We work to ensure that the assembly of our models brings the highest level of satisfaction and joy to our customers. If in the process of an assembly of our models a certain detail sustained unintentional damage, we’ll be glad to replace it for you.

QUALITY GUARANTEE & REPLACEMENT 

We gladly will send you a new part. Please allow 15-20 business days for delivery as all the spare parts for our models are shipped directly from the warehouse at a factory in Ukraine where all the model are being manufactured & Shipping Cost will be paid by the customer.